Shipment & Returns

Shipments and Returns

Orders placed online will ship within 2 business days. Most orders will arrive within 5-7 business days.

For orders of medical products placed online, the following flat rate standard shipping and handling rates apply:

Order Size

Shipping & Handling*

$0 - $64.99

$5.95

$65.00 and Over

FREE

*Applies to online orders for medical supplies. Continental U.S., Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, APO/FPO/DPO Only.

 Excludes drop-shipped, special-ordered items and expedited or overnight shipping.

Expedited and overnight shipping is available at an additional cost. Next Day Air orders must be placed before 3:00 PST Mon -Thursday and before 1:30pm on Fridays. 

Expedited orders and overnight shipping for orders placed on Friday after 1:30 pm PST and on Saturday or Sunday will be processed and shipped on Monday

International orders available for Canada only and are shipped USPS Priority International mail for $29.95 shipping & handling.

For all other International Orders please Contact Us.

Return Policy

Performance Foot is committed to providing you with quality foot products.

Return of product that was damaged, defective or incorrectly shipped by Performance Foot

  • Must report problem within fifteen (15) calendar days of shipment
  • Must call or email customer service to get a Return Merchandise Authorization (RMA)
  • Customer service will make every effort to replace the product at no charge to the Customer
  • Performance Foot is responsible for freight costs
  • Customized, special order and private label products are not refundable, no credit will be issued for products or freight costs

Return of standard* product, within 30 calendar days from order date

  • Must return product in unused original condition within 30 calendar days of shipment
    • For example; if package arrived with 20 pieces in the package, all 20 pieces must be returned, unused, in the package
    • Must be in 100% original package condition, boxes and package cards not crushed
  • Must call or email customer service to get a Return Merchandise Authorization (RMA)
  • Customer is responsible for freight costs and any refunds are for the product only.  
  • The shipping costs paid for the items that are eligible for return by customer are non-refundable 
  • Credit for product will be issued after inspection and acceptance of returned product. If product is not in unused original condition, no credit will be issued
  • Restock fee of 15% will be deducted from credit for product after inspection and acceptance of returned product. If product is not in unused original condition, no credit will be issued

Return of standard product after 30 calendar days

  • After 30 calendar days, no credit is issued

*standard product is any product that is not a customized, special order or private label product.