Shipment & Returns
Shipments and Returns
Return of standard* product, within 30 calendar days from order date
- Must return product in unused original condition within 30 calendar days of shipment
- For example; if package arrived with 20 pieces in the package, all 20 pieces must be returned, unused, in the package
- Must be in 100% original package condition, boxes and package cards not crushed
- Must call or email customer service to get a Return Merchandise Authorization (RMA)
- Customer is responsible for freight costs and any refunds are for the product only.
- The shipping costs paid for the items that are eligible for return by customer are non-refundable
- Credit for product will be issued after inspection and acceptance of returned product. If product is not in unused original condition, no credit will be issued
- Restock fee of 15% will be deducted from credit for product after inspection and acceptance of returned product. If product is not in unused original condition, no credit will be issued
Return of standard product after 30 calendar days
- After 30 calendar days, no credit is issued
*standard product is any product that is not a customized, special order or private label product.